Operation Managenent Essay

After completing this chapter, you should be able to 1. lay the terminus operations focussing. 2. come out the three study functional areas of organizations and advert how they interrelate. 3. expose similarities and differences between wareion and assistance operations. 4. expound the operations function and the nature of the operations managers job. 5. reiterate the 2 major aspects of process management. 6. justify the key aspects of operations management decision making.Briefly describe the historical evolution of operations management. . qualify current trends in business that impact operations management. Chapter 2 Competitiveness, Strategy, and productiveness After completing this chapter, you should be able to 1. 2. 3. 4. inc reap the three aboriginal ways that business organizations compete. rationalise five reasons for the poor competitiveness of about companies. Define the term strategy and formulate wherefore strategy is main(prenominal). talk about and compare organization strategy and operations strategy, and explain why it is important to link the two. 5. come across and give examples of while-based strategies. 6.Define the term productivity and explain why it is important to organizations and to countries. 7. Provide rough of the reasons for poor productivity and round ways of improving it. Chapter 3 Forecasting 1. contestation the elements of a not bad(predicate) forecast. 2. Outline the steps in the forecasting process. 3. Evaluate at least three qualitative forecasting techniques and the advantages and disadvantages of each. 4. analyse and contrast qualitative and quantifiable approaches to forecasting. 5. disembowel averaging techniques, trend and seasonal techniques, and regression analysis, and solve exemplary problems.Explain three measures of forecast accuracy. 7. Compare two ways of evaluating and controlling forecasts. 8. esteem the major factors and trade-offs to consider when choosing a forecasting t echnique. Chapter 4 Product and help endeavor 1. Explain the strategical immenseness of product and service design. 2. Identify some key reasons for design or redesign. 3. name the key questions of product and service design. 4. List some of the main sources of design ideas. 5. contend the importance of legal, ethical, and sustainability considerations in product and service design. 6.Explain the suggest and goal of breeding cycle assessment. 7. Explain the phrase the 3 Rs. 8. Briefly describe the phases in product design and development. 9. Name several key issues in manufacturing design. 10. Recognize several key issues in service design. 11. Name the phases in service design. 12. List the characteristics of well-designed service systems. 13. Assess some of the challenges of service design. Chapter 5 strategic Capacity Planning for Products and Services 1. 2. 3. 4. 5. summarise the importance of capacity planning. talk of ways of defining and measuring capacity. pictu re the determinants of effective capacity. Discuss the major considerations related to developing capacity alternatives. Briefly describe approaches that are efficacious for evaluating capacity alternatives. Chapter 6 Process Selection and Facility Layout 1. 2. 3. 4. 5. 6. Explain the strategic importance of process selection. trace the influence that process selection has on an organization. Compare the basic processing types. Explain the surrender for management of technology. List some reasons for redesign of layouts. Describe the basic layout types, and the main advantages and disadvantages of each.Chapter 7- Work Design and Measurement 1. 2. 3. 4. 5. Explain the importance of work design. Compare and contrast the two basic approaches to job design. Discuss the advantages and disadvantages of specialization. Explain the term knowledge-based pay. Explain the purpose of methods analysis and describe how methods studies are performed. 6. Compare four commonly use techniques f or motion study. 7. Discuss the impact of working conditions on job design. 8. Define a standard time. 9. Describe and compare time study methods and perform calculations. 10. Describe work sampling and perform calculations.Compare stopwatch time study and work sampling. 12. Contrast time and output pay systems. Chapter 8 Location Planning and Analysis 1. 2. 3. 4. 5. Identify some of the main reasons organizations need to make jam decisions. Explain why location decisions are important. Discuss the options that are available for location decisions. concord examples of the major factors that affect location decisions. Outline the decision process for making these kinds of decisions. Chapter 9 management of choice 1. 2. 3. 4. 5. 6. 7. 8. 9. Define the term quality as it relates to products and as it relates to services.Explain why quality is important and the consequences of poor quality. Identify the determinants of quality. Distinguish the costs associated with quality. Compar e the quality awards. Discuss the philosophies of quality gurus. Describe TQM. Give an overview of process improvement. Describe and use various quality tools. Chapter 10 Quality Control 1. List and briefly explain the elements of the control process. 2. Explain how control charts are use to monitor a process, and the concepts that underlie their use. Chapter 11 Aggregate Planning and superordinate computer programming 1.Explain what aggregate planning is and how it is useful. 2. Identify the variables decision makers have to work with in aggregate planning and some of the possible strategies they bath use. 3. Describe some of the graphical and quantitative techniques planners use. 4. Describe the master computer programing process and explain its importance. Chapter 12 MRP and ERP 1. Describe the conditions under which MRP is most appropriate. 2. Describe the inputs, outputs, and nature of MRP processing. 3. Explain how requirements in a master production scroll are transla ted into material requirements for lower-level items.Discuss the benefits and requirements of MRP. 5. Explain how an MRP system is useful in capacity requirements planning. 6. Outline the potential benefits and some of the difficulties users have encountered with MRP. 7. Describe MRP II and its benefits. 8. Describe ERP, what it provides, and its hidden costs. Chapter 13 Inventory Management 1. Define the term origin, list the major reasons for holding inventories, and list the main requirements for effective inventory management. 2. Discuss the nature and importance of service inventories. 3.Explain periodic and unremitting review systems. 4. Explain the objectives of inventory management. 5. Describe the A-B-C approach and explain how it is useful. 6. Describe the basic EOQ model and its assumptions. 7. Describe reorder point models. 8. Describe situations in which the singleperiod model would be appropriate. Chapter 14 JIT and Lean Operations 1. 2. 3. 4. 5. Explain what is me ant by the term tiptoe operations system. List each of the goals of a lean system and explain its importance. List and briefly describe the building blocks of lean. Identify the benefits of a lean system.Outline the considerations important in converting a conventional mode of operations to a lean system. 6. Point out some of the obstacles that might be encountered when converting to a lean system. 7. Describe value float mapping. Chapter 15 Supply Chain Management 1. 2. 3. 4. 5. 6. 7. 8. 9. Discuss the key issues of come out chain management. Name the recent trends in tack chain management. Summarize the motivations and risks of outsourcing as a strategy. State some of the complexities that are involved with planetary supply chains. List some of the strategic, tactical, and operational responsibilities of supply chain management.Give examples of some advantages of e-business. Explain the importance of supplier partnerships. List the requirements of an effective supply chain. Name some of the challenges in creating an effective supply chain. Chapter 16 Scheduling 1. 2. 3. 4. 5. 6. Explain what scheduling involves and the importance of good scheduling. Describe scheduling demand in high-volume and intermediate-volume systems. Describe scheduling needs in job shops. usance and interpret Gantt charts, and use the assignment method for loading. Give examples of commonly utilise priority rules.Summarize some of the unique problems encountered in service systems, and describe some of the approaches used for scheduling service systems. Chapter 17 Project Management 1. Discuss the behavioral aspects of run acrosss in terms of project personnel and the project manager. 2. Explain the nature and importance of a work breakdown expression in project management. 3. Give a general description of sassy/CPM techniques. 4. Construct simple network diagrams. 5. List the kinds of information that a impudent or CPM analysis can provide. 6. Describe activity crashi ng and solve typical problems.Management of Waiting Lines After ompleting this chapter, you should be familiar with waiting line terminology, be able to solve typical problems using the models presented in this chapter, and settlement these questions 1. Describe what imbalance does the existence of a waiting line unveil? 2. Explain what causes waiting lines to form, and why is it impossible to eliminate them completely? 3. Describe what metrics are used to help managers analyze waiting lines? 4. Explain what are some psychological approaches to managing waiting lines, and why might a manager want to use them? 5. Explain what very important lesson does the changeless service time model provide for managers?