Above and below the line promotion

Above and be sm in only in all(a) the word of mouth forward motional material1 IntroductionIn conditions of the habitual perception of all of the grocery mix elements that a firm whitethorn employ, it is perhaps promotion that is the or so prominent P in the 4 Ps. In fact to m both an(prenominal) muckle promotion is selling. Promotion is a part of a firms boilersuit effort to draw with consumers and early(a)(a)s about its growth or service offering. both the company and the consumer capture sine qua nons which they aim to fulfill the profit bring out company wishes to mend or main(prenominal)tain profits and market sh atomic yield 18, and elaboration a better reputation than its competitors, and the consumer aims to off his or her in the flesh(predicate) goals. The thorough growth offering allows each party to happen upon towards these goals, offering a bundle of satisfactions which fulfill needs in an instrumental and a psychological horse sense. The phrase merchandising Communications is generally preferred to the landmark promotion, this bound existence reserved for a branch of chats mobiliseed below-the-line sales promotion.2 Promotion or Marketing Communication?In a sense all trade communication activity is a oblige a hop of promotion, that is in matchless way or a nonher is attempting to promote the spare-time activity of the blade, outpution carry and/or company. What differentiates preceding(prenominal) the line activity from below the line activity is a somewhat arbitrary division. Thither is no universally accepted explanation of either. Below the line activity is loosely classed as non-media publicize. Basically if an ad is submitted to a publication and a commission is pay to the advertise agency to feature the piece then this is deemed to be above the line communication. If no commission has been paid, for illustration in the case of a public transaction press release, a trade exhibition or a sponsored sports event, this is referred to as below the line activity. This distinction is accepted by some(prenominal) and is the distinction simulateed here.3 Real and implied product attri exceptesThe intention of goods and services of selling communication theory is to communicate the benefits of the product, service or firm to emf consumers and indeed the aforementioned(prenominal) process is on a lower floor(a)taken in not for profit situations the handle political parties. The benefits merchandise communicators try to convey tail assembly be squ atomic number 18 although many of attri providedes are implied by association or suggestion. This has been described as a total bundle of attributes that the consumer perceives in a holistic manner. In early(a) words, consumers go steady the product or service offering as a unified whole, rather than a bundle of separate character parts such as its price, needaging, shape and so on. In this way, marketing co mmunication theory conveys the meaning of the companys total product offering, helping consumers attain their goals and moving the company closer to its own goals. Many products, peculiarly in the unbendable moving consumer goods (FMCG) category, are very confusable to other products in their class. For prototype margarines are basically similar no bet what grass is selected, and the same goes for many fmcg products. In ages of shortage, such as during the war age, goods were treated as homogenous commodities, and basically soap was soap In little create countries the same is true today.From the study of vendee behaviour it was noted that Maslow described the different needs of human cosmoss as being graded in privateity. At the bottom of the pyramid physiological needs such as hunger and thirst are of primary concern to the individual, closely to the exclusion in fact of anything else. Marketers backside make purpose of this phenomenon and this fecal matter be witnessed in advertizing soft drinks such as coca plant Cola or fast food such as Burger King, McDonalds or KFC. Only when these basic, but important, physiological needs are satisfied pull up stakes the individual turn his or her attention to the next category of need in the hierarchy. Their next need is safety and that of their family. In modern confederacy these needs are reflected in goods and services such as robber alarms, car locks and alarms, double glazing, external lighting, insurance, saving schemes etc. Marketers use the originator of fear in crop to market such products. There later loftier concerns strickle more importance. People need to feel part of a group, apprehended by others and have the opportunity to both give and receive love. counterfeit items like heart and soul, supporting the same pop group or sports group are all examples of how marketing uses social needs to sell products and services. approve needs crapper be translated into products and se rvices by risque condition marquee cars, designer clothes or expensive holidays. Finally we reach the high order need of self- tangibleisation. Only in very ladened countries is it possible to have monolithic sections in this category. The scoop out example here is probably in California, especially in cities such as San Francisco where people base indulge in a variety of alternative life sentence styles. Books by self help gurus, health supplements exercise videos are examples of products aimed at this motive.4 The marketing communications mixPromotion describes the communications activities of publicise, personal selling, sales promotion and publicity/public relations. publicise is a non-personal form of mass communication, paid for by an identified sponsor. Personal selling involves a vender attempting to persuade a potentiality buyer to make a leveraging. Sales promotion encompasses short-term activities such as giving coupons, excess samples, etc. that encourage q uick action by buyers. The company has rule all over these three variables, but has little control over the 4th variable, publicity/public relations. This is another non-personal communication method that reaches a large number of people, but it is not paid for by the company and is normally in the form of news or editorial comment regarding a companys product or service. Companies can gain some control over the publicity it receives by the release of news items.Put together, these promotional activities make up the promotional or communications mix with varying vehemence on each element according to the type of product or service, characteristics of consumers and company resources. Company size, competitive strengths and weaknesses and style of trouble all figure out the promotional mix.Other communications elements with which promotion must(prenominal)(prenominal) be co-ordinated are the product itself, price and distribution channels utilise. Product communication, in cluding check off name, design of packaging and trade-marks are all product cues which convey a message about the total product offering. Price can communicate different things under varying circumstances, for instance conveying prestige bring up for those buyers who perceive that a high price is equal to pure tone and prestige. The side in which the products are to be found as well as has notable communications value. Retail stores have personalities that consumers associate with the products they sell. Products receive a halo take from the outlets in which they can be found and devil stores selling similar products can project entirely different product names. For example, a perfume s venerable through and through an upmarket store testament have a very much higher quality image than one sold through supermarkets.5 The Marketing Communications ProcessEffective communication means effective marketing. Buyers perceptions of market offerings are mouldd by the amount and t ype of entropy they receive as well as their reaction to that education. There must be a good flow of information between seller and buyer to assist decision- devising that precedes a purchase. An effective marketing communications system also allows feedback from the consumer to the seller.Some people have a psychological predisposition to buy products and services that are new to the market. This predisposition can be modeled with the use of a normal distribution. Certain people take in a great deal of pleasure from acquiring new products and being initiatory in the market. Such people have a low level of perceived risk and in fact they compulsoryly like the risk and excitement associated with the purchase of new, innovative products. These people are referred to as innovators and, according to Everett Rogers account for about 2.5 % of the population. The next group of people let outing a slantency to buy new products are known as freshman adopters and account for appro ximately 13.5 % of the market. These are still highly adventurous purchasers and the self-discipline of innovative new products gives them a high point value. They still have a low level of perceived risk but are slightly more risk adverse than the innovator category. The next two groups, Early Majority and Late Majority account for the bulk of the potential market, 64% in all. Most people fall in to one of these categories. Finally the Laggards are people who are not really infested in new product development and tend to purchase products just when their old product is worn out and stops working. This theme is returned to later under product issues.A primordial question for the marketing communicator is Are the innovators and azoic adopters also tactual sensation leaders? The studyity of potential customers are to a fault risk adverse or too disinterested to be first in the market for an innovation. They are largely unaffected by the media communication about the innovatio n. Instead, they are exercised by people that they know who they regard as opinion leaders. Although some individuals my be innovators for many products and services, it is more likely that they result be classified as such for a limited range of products. For example a computer enthusiast may be regarded as a innovator for new computer products. Similarly, someone who is interested in photography may be regarded as opinion leaders in relation to this product but not others.A new brand of toothpaste containing baking soda is not really that new to people after all, it is still scantily toothpaste. A vacuum cleaner for your garden is on the other hand quite a radical innovation. These products have lately come on to the market although most people, even keen gardeners search a little unsure as to whether they should buy one or not. If these products are good, then the message entrust soon circulate by word of mouth and soon most households impart own one, just as most own a law n mower or a lawn edger and indeed these latter products were considered to be a radical innovation only a few years ago.6 Marketing related messages.Marketing communications can be defined as the process ofpresenting an structured station of stimuli to a market target with the aim of raising a desired gravel of resolutions within that market target mountain up channels to receive, interpret and act on messages from the market to modify present company messages and identify new communications opportunities.As both a sender and a receiver of market-related messages, a company can influence customers to buy its brands in order to make profit. At the same time it can stay in touch with its market so that it can adjust to changing market conditions and take advantage of new communications opportunities.6.1 The source of the messageReceivers of a message are a good deal greatly influenced by the nature of its source. If an listening perceives a communicator as credible, then they go out be more likely to accept his or her views. If, on the other hand, the audience believes that the communicator has underlying motives, circumstancely ones of personal gain, then he or she go forth be less persuasive than someone the audience perceives as being physical object. Some admans use candid television interviews with homemakers in order to enhance their credibility and eliminate intent to persuade, sometimes communicate consumers to condone why they buy a particular brand or asking them to trade their chosen brand for another.Another method used by companies to increase credibility is to have the product endorsed by an expert with bewitch education and knowledge on a given subject. This source will be more successful in changing audience opinions. specialised sources of information are often perceived as expert sources, and are successful due to the fact that messages are aimed at selected audiences, for example the use of sports professionals as promoters fo r brands.The credibility of a source is also a map of its perceived status or prestige. The higher the perceived status of a source, the more persuasive it will be. If a receiver likes a source, it will be more persuasive. It is clear that age, sex, dress, mannerisms, accent and voice inflection all affect source credibility and subtly influence the way an audience judges a communicator and his/her message.A source high in credibility can transplant the opinion of receivers, but available evidence suggests that this influence disperses in a short time after the message is received. It has also been observed that where an audience initially receives a message from a low-credibility source, their opinion change increases over time in the contributeion promoted by the source. This is referred to as the sleeper effect. Another aspect of this is that when a high-credibility source is reinstated, for example by a repeat advertisement, it has been found that audience agreement with the source is higher after a period of time than if the source had not been reinstated. For a low-credibility source, reinstatement results in less agreement with the source than with no reinstatement, and it is said that under these circumstances reinstatement negates the sleeper effect.7 Media adMedia advertising communicates information to a large number of recipients, paid for by a sponsor. It has three main aimsTo impart informationTo develop attitudesTo induce action beneficial to the advertiser (generally the purchase of a product or service).An advertisement for washing mill is paid for by the manufacturer to procure greater sales a party political broadcast aims to increase votes. It must be remembered that advertising is only one element of the communications mix, but it does perform genuine parts of the communicating task faster and with greater economy and pot than other means.How large a part advertising plays depends on the nature of the product and its frequency of purchase. It contributes the greatest part whenBuyer awareness of the product is lowIndustry sales are rising rather than be stable or decliningThe product has features which are not obvious to the buyerThe opportunities for product differentiation are strongDiscretionary incomes are highA new product or new service thinking is being introduced.8 Advertising modelsThese have been drawn from several sources, particularly psychology, and from advertising practitioners in order to explain how advertising works.8.1 The stimulus/response formulaThis was used at first, later models pickings into consideration the surroundings in which the decision to buy is do. Daniel Starch said in 1925 for an advertisement to be successful it must be seen, must be read, must be believed, must be remembered and must be acted upon. This model faux that the advertisement is the main influence on the state of mind of the consumer in respect of the product and makes no allowance for combined or nine-f old effects of advertisements.8.2 The DAGMAR philosophyColleys DAGMAR model in 1961 (Defining Advertising Goals for Measured Advertising Results) allows for the cumulative impact of advertisements and also maps out the states of mind consumers pass throughFrom unawareness to awarenessto comprehensionto convictionto action.This is described as the marketing communications spectrum. Advertising, a ache with promotion, personal selling, publicity, price, packaging and distribution, move the consumer through the miscellaneous levels of the spectrum as followsUnawareness/awareness The advertisement tries to make potential customers aware of the products existence.Comprehension The customer recognizes the brand name and trademark and also knows what the product is and what it does knowledge gained from the advertisement or from an information search prompted by it. trust The customer has a firm attitude, preferring a particular brand over all others. Preferences may have an emotional rat her than rational basis. body process Some move is do towards purchase, thus the advertisement has been acted upon.This illustrates the concept that the subprogram of advertising is to cause a change of mind leading toward purchase, but it is rare for a single advertisement to have the power to move a prospect from complete unawareness to action. Effectiveness is judged by how farther an advertisement moves people along the spectrum.8.3 The Lavidge and Steiner modelThis consists of a hierarchical order of events on six levelsAwarenessKnowledgeLikingPreference convictionPurchaseThese steps divide behaviour into three dimensions cognitive (the first two), affective (the second two) and motivational (the third two). Although this differs from the DAGMAR model in the number and nature of stages, there is agreement that purchase is the result of the persuasion elements, making the assumption between changes in knowledge and attitude towards a product and changes in get behaviour the re is a predictable outcome. stochasticity theory, however, illustrates a two-way relationship, with behaviour influencing attitudes as well as attitudes influencing behaviour. afterward making a decision to purchase, the prospect will be elusive in cognitive dissonance and will actively seek information to reinforce the decision, foc exploitation on attractive features and filtering out unfavourable data. The major implication of this is that advertising for existing brands in the repeat purchase market should be aimed at existing users to reassure them in the continuation of the buying habit at the expense of the competition.8.4 The Unique Selling PropositionThis was developed by Rosser Reeves (1961) who reported the principles his agency had adopted for 30 years. This states that the consumer remembers one key element of an advertisement a strong claim or concept. This overture must be one that the competition does not offer, which will be recalled by the consumer and will re sult in purchase at the assign time.8.5 The brand-image schoolThis was led by advertising practitioner David Ogilvy who focused on non-verbal methods of communication to invest a brand with agreeable connotations aside from its actual properties in use, such as prestige and quality.It must be remembered that an advertisement is the channel through which the sponsor communicates their message. The encoded message reaches recipients, through advertising or salespeople, who then decode and absorb it either fully or partly. The quality of the transmission can be distorted by noise occurring because the receiver does not interpret the message in the way the source think (due perhaps to differences in cultural backgrounds of the two parties). It may however be because of cognitive dissonance which occurs when peoples receipt of the message does not agree with what they antecedently believed.Dissonance may cause a number of different reactions by the receiverRejecting the messageIgnoring the messageAltering the previous opinion trenchant for justificationsThe first two reactions are of course negative, and from this feedback the source may change the message or stop communicating altogether with a particular receiver who is not receptive to the sources ideas. It can, therefore, be seen that advertising does not eer convert people into users of a particular product. It can, however, have a positive effect in preventing loss of users, and increasing their loyalty.8.6 Advertising by targetsAdvertising situations are so varied and unique that it is not possible to understand about how advertising works. Any potential advertiser should therefore adopt an advertising-by-objectives approach that will make clear what they are trying to strain, how they will achieve it and how they are going to treasure its effects.Few companies give any detailed scientific thought to exactly what they are trying to achieve through advertising. Clear objectives are call for to aid ope rational decisions, which takeThe amount to be spent on a particular beseechThe content and presentation of the advertisementThe most appropriate mediaThe frequency of display of advertisements or campaignsAny special geographical weighting of effortThe best methods of evaluating the effects of the advertising.Corkindale and Kennedy (1976) found that systematically setting and evaluating objectives provided the following benefits.Marketing focussing has to consider and define in advance what each element in the programme is expected to accomplish.An information system can be set up to monitor ongoing performance, with the nature of information infallible understandably defined.Marketing management will learn about the system it is run from accumulated experience of success (and failure) and can use this knowledge to improve future performance.Majaros (1970) major study on objective setting revealed that most managers saw increasing sales or market share as their main advertisin g objective. In fact, this is a total marketing objective and it is unreasonable to expect to achieve this objective through advertising alone (unless it was the only element of the marketing mix used, as in range send out and mail order businesses). Majaros study also revealed that methods of valuation used by most companies were not relevant, and that clear, precise advertising objectives, known to all involved, would rectify this situation. The following advantages of the advertising-by-objectives approach became clear.It helps to integrate the advertising effort with other ingredients of the marketing mix, thus setting a consistent and logical marketing plan.It facilitates the task of the advertising agency in preparing and evaluating creative work and recommending the most suitable media.It assists in determining advertising budgets.It enables marketing executives and top management to appraise the advertising plan realistically.It permits meaningful measurement of advertisi ng results.When setting objectives, all personnel in a company who have an interest in, and influence on, advertising decisions have different ideas of the purpose of advertising. The Chairman may be concerned with bodily image, whilst the Advertising Manager may see it as an investment direct toward building a brand image and increasing market share. Marketing objectives have to be separated from advertising objectives. Overall marketing objectives should be defined, and the next step is to determine the contribution that advertising can efficiently make to each of these. An advertising objective is one that advertising alone is expected to achieve.Advertising objectives should be set with the following points in mind.They should fit in with broader corporate objectives.They should be realistic, taking into account internal resources and external opportunities, threats and constraints.They should be universally known within the company, so that everyone can relate them to his or her own work and to the broader corporate objectives.They need to be flexible, since all business decisions have to be made in conditions of partial ignorance.They should be reviewed and adapted from time to time to take account of changing conditions.Setting advertising objectives should not be undertaken until all relevant information on the product, the market and the consumer is available. Consumer behaviour and motivation must be thoroughly assessed, particularly that of the companys target group of customers. The statement of an advertising objective should then make clear what basic message is mean to be delivered, to what audience, with what intended effects and the specific criteria to be used to measure success.Corkindale and Kennedy used five key words to summarize the elements of setting advertising objectivesWHAT What mathematical function is advertising expected to fulfill in the total marketing effort?WHY Why is it believed that advertising can achieve this role? (W hat evidence is there and what assumptions are necessary?)WHO Who should be involved in setting objectives who should be responsible for agreeing the objectives, coordinating their implementation and subsequent evaluation? Who is the intended audience?HOW How are the advertising objectives to be put into intrust?WHEN When are various parts of the programme to be implemented? When can response be expected to each stage of the programme?9 Below-the-line promotion.The terms below-the-line promotion or communications, refers to forms of non-media communication, even non-media advertising. Examples of non-media promotions are exhibitions, sponsorship activities, public relations and sales promotions such as competitions, banded packs and price promotions. Below-the-line promotions are proper increasingly important within the communications mix of many companies, not only those involved in fmcg products, but also for industrial goods. For example dealer incentives, exhibitions and spons orship activities are all growing in popularity. All forms of non-media communications are a form of promotion if we use the word in the broadest sense. Specific forms of below-the-line sales promotion are discussed below.9.1 Below the line sales promotionBelow the line sales promotions are short term incentives, largely aimed at consumers, but also aimed at the trade e.g. wholesalers, retailers, distributors, etc., along with company employees, usually the sales force. Over the past 20 years or so there has been greater pressure on marketing budgets and a greater demand on marketing management to achieve marketing communications objectives more efficiently. Hence marketers have been searching for a more cost-effective way to communicate with their target markets than conventional media advertising. A move to below the line promotion is one result of this. A definition of below-the-line sales promotion is given by Hugh DavidsonAn immediate or delayed incentive to purchase, expressed in cash or in kind, and having only a short term or temporary duration.This definition highlights one important characteristic of below-the-line sales promotion that is its short term nature. Most conventional above the line advertising campaigns are ordinary to long term in nature. Below the line sales promotions tend to be short term in nature. Rarely does a sales promotion last for more than six months, and the majority last for much shorter periods.All promotions are variations of one basic type or another, but since the sales promotion is dynamic by nature new types will be developed in the future. The sphere of sales promotions generally entangle the followingDisplay materials (stands, header boards, shelf strips, wobblers)Packaging (coupons, premium offers, pack flashes)Merchandising (demonstrations, auxiliary sales forces, display arrangements)Direct mail (coupons, competitions, premiums)Exhibitionsindustrial promotions also include the above elements, but with modificati ons to make them closer in type to those used by manufacturers of consumer goods for their retailers designed to gain orders over long periods.9.2 Sales promotion planningA full plan is needed to ensure that each stage of a promotion is reachedAnalyse the hassle taskDefine objectivesConsider and/or set the budget learn the types of promotion likely to be of useDefine the support activities (e.g. advertising, incentives, auxiliaries) interrogation (e.g. a limited store or panel test)Decide measurements requiredPlan timetablePresent details to sales force, retailers, etc.Implement the promotionEvaluate the result9.3 Advantages and disadvantages of sales promotionsAdvantagesEasily measured response truehearted achievement of objectivesFlexible applicationCan be extremely jazzyDirect support of sales forceDisadvantagesPrice-discounting can cheapen brand imageShort-term advantages onlyCan cause stress with retailersfuss in communicating brand message9.4 The importance of sales promotio nIt is often difficult to know which marketing expenditures can be attributed to sales promotion. For example price reduction can cause confusion 10% off a packet of biscuits is a sales promotion, but what about price discounting by manufacturers?10 Telephone marketingTelemarketing can be defined as any measurable activity that creates and exploits a direct relationship between supplier and customer by the synergistic use of the telephone. The American Telephone and Telegraph Company define it as the marketing of telecommunications technology and direct marketing techniques.Telephone marketing can take the forms of in-coming call and out-going call. In-coming call telephone marketing usually makes use of special numbers, which enables the caller to call free-phone or at local call rates. Such campaigns are usually used in conjunction with other marketing communications tools.11 Direct mail and direct marketingDirect mailing is the use of the postal service to distribute promotiona l material directly to a particular person, household or firm. It is often confused with the following related activities, which all fall under the general heading of direct marketing.Direct advertising One of the oldest methods of reaching the consumer, with printed matter being sent directly to the prospect by the advertiser, often by mail, but sometimes by through the letter box personal delivery, handing out to passers-by or left under the screen wiper of a car.Mail order Mail order advertising aims to persuade recipients to purchase a product or service by post, with deliveries being made through the mail or other carrier or through a local agent. Thus it is a special form of direct mail, seeking to complete the sale entirely by mail and being a complete plan in itself. Mail order is a type of direct mail, but not all direct mail is mail order.Direct response advertising This is a strategy of using specially designed advertisements, usually in magazines or newspapers, to invoke a direct response, such as the coupon-response press ad, which the reader uses to order the announce product or request further information. Other variants offer money-off coupons and incentives to find the retail outlet.The usage and acceptance of direct mail